Shipping policy

We have a 1-2 business day order processing policy, which means all orders are processed and prepared for dispatch within 1 to 2 business days (excluding weekends and holidays). Once your package leaves our facility, you will receive a shipping confirmation email containing a Track & Trace link to follow your delivery.

We ship within the Netherlands and to selected countries within the European Union. Shipping fees are calculated and clearly displayed at checkout before you complete your purchase. 

Soltique Stories bears the legal responsibility for the goods during transit. The risk of loss or damage stays with us until the package is physically delivered to your specified address. If your order arrives damaged, please contact us within 48 hours of delivery at soltiquestories@gmail.com with clear photographs of both the packaging and the damaged item so we can arrange a solution.

It is the customer's responsibility to provide the correct shipping address at checkout. If a package cannot be delivered due to an incorrect address or because it was not picked up from a service point, any additional shipping fees to resend the package will be charged to the customer.

You can always contact us for any shipping question at soltiquestories@gmail.com